Real numbers, published upfront

Most MSPs hide pricing behind a discovery call. Here is what things cost. Cyber insurance and CMMC readiness is available as an add-on for regulated clients. See compliance.

Start here: hourly

$125 / hour, billed in 15-minute increments

No contract, no minimum, no discovery call. Send me the problem in writing. I will tell you if I can help and roughly what it will take.

If a request looks like it is becoming a larger project, I pause, explain what I found, and give you an estimate or fixed quote before continuing. You will never get a surprise invoice for a project you did not approve.

What the first few months look like

Expect the early months to run heavier. If your environment is disorganized, I am untangling it while I fix things. That is where the hours go. Then it tapers. One client's billing settled from around $700 a month in year one to $300 a month, because problems got fixed at the root instead of patched every time they resurfaced.

If the hours are not tapering, that is the signal to get the assessment: a fixed-price roadmap of what is actually wrong, so we fix causes instead of billing symptoms.

Fixed prices for defined work

Anything with a definable outcome gets a fixed price before work starts, so the meter never runs on things that should just have a number.

Service Price What it is

Assessment $750 flat A ten-point review of your environment against the standard, plus a written roadmap of what needs fixing and in what order. One week.

Advisory session $350 / session Ninety minutes on strategy, AI adoption, procurement planning, or insurance and compliance questions, with written notes and recommendations afterward.

Account compromise response $350 flat If an account has been taken over or you suspect it has, this is a known price for making it stop: containment, investigation, recovery, and the hardening that keeps it from happening again.

New user setup $125 / person Account, license, group membership, and access to the apps they need on day one.

User offboarding $125 / person Access removed everywhere, device and data handled, nothing lingering. Departures are where security problems hide.

New device $250 / device I pick the right machine for the job, order it, set it up with your apps and security policies, and get it to the person using it. Hardware and shipping billed at cost.

Projects Quoted flat Anything from your roadmap or a request that outgrew hourly. Priced before work starts.

What about hiring someone in-house?

A capable IT generalist in Middle Tennessee, someone who can independently manage Microsoft 365, security, and devices, averages around $64,000 in salary, which works out to roughly $89,000 a year in true employer cost once benefits are counted. Even a basic help desk hire runs about $75,000 fully loaded. That is before recruiting, training, equipment, and the risk of depending on a single person.

My heaviest client has never spent in a year what that hire costs in six weeks.

That is not because I am cheap per hour. It is because a company your size does not have forty hours a week of IT work. It has a few hours of the right work a month, and paying for presence you do not need is the most expensive way to buy it.

When in-house does make sense: when there is genuinely a day's worth of IT work every day. Usually past forty or fifty employees, heavy on-site equipment, or software of your own to support. If you get there, that is a good problem, and I will help you write the job description and hand off a documented environment to whoever you hire.

Established clients receive one clean invoice per month listing the work performed. The total varies with actual usage. One-off work is due on receipt.
On-site work is quoted as a flat visit fee.
I take on a limited number of new clients at a time because assessments and project work are done personally. If I am full, I will tell you and give you a date.

Score your environment Contact