On-Demand IT Support, Anywhere

How It Works

Getting IT support shouldn't be complicated. Here's how we make it simple, fast, and affordable for your business.

Local to Greater Nashville? We can dispatch on-site.

How we work

How Strategic IT Services Works for You

Getting IT support shouldn't be complicated. Here's our simple 3-step process that gets you back online fast.

Tell Us What's Wrong
Describe the issue, and we'll respond with next steps and a clear quote within hours. No complicated forms or long wait times.
We Connect & Diagnose
Secure remote connection lets us see the problem and fix it without disrupting your work. 80% of issues resolved remotely.
Problem Solved + Documentation
We fix the issue, test everything works, and document the solution for future reference. Same-day response guaranteed.

Clear Pricing

No mystery hourly rates or surprise bills. We quote before we start, so you know exactly what you'll pay.

01
Quote Before Work
We assess the problem and provide a clear, fixed-price quote before starting any work. No hourly surprises or scope creep.
02
Task-Based Pricing
Pricing based on what we're fixing, not how long it takes. Simple fixes cost less, complex issues cost more - but you know upfront.
03
No Monthly Contracts
Pay only when you need help. No monthly fees, no long-term commitments, no hidden costs.

Our Approach

Secure remote connection to your computer, software installation and updates, system optimization and troubleshooting, email and application configuration, network and connectivity issues, data backup and recovery. 80% of issues resolved remotely within hours.
Hardware repairs and replacements, network equipment installation, server maintenance and upgrades, physical security setup, complex system migrations, training and hands-on support. On-site visits scheduled within 24 hours.
We respond to all requests within 2-4 hours during business hours. Critical issues get priority attention and faster response times. Most problems are resolved the same day.

Your Data is Safe

We take your data security and professional service seriously. Here's how we protect your business and provide transparent, reliable support.

Encrypted remote connections, least privilege access principles, no data stored on our systems, full audit logs maintained, NDAs available on request.
Data Security Your information is protected
Detailed change logs and documentation, follow-up support and testing, clear communication throughout, professional certifications maintained.
Professional Service Transparent and reliable
You maintain full control during remote sessions, can disconnect anytime, all actions logged and documented, regular security updates applied.
You Stay in Control Full transparency

FAQ

We respond to all requests within 2-4 hours during business hours. Most issues are resolved the same day. Critical problems get priority attention and faster response times.
We work with Windows 7 and newer, macOS 10.12 and newer, and most modern Linux distributions. For remote support, you need a stable internet connection and the ability to install our secure remote access software.
Absolutely. We help with Office 365 setup, user management, email configuration, SharePoint, Teams, and Intune device management. We can also assist with migrations and troubleshooting.

Yes. We use encrypted connections, follow least-privilege access principles, and maintain full audit logs. You maintain control and can disconnect anytime. We can sign NDAs when required.
If remote support isn't sufficient, we can dispatch on-site in Greater Nashville for an additional $50 travel fee. Most issues are resolved remotely, but we're available for hands-on work when needed.
Yes, we offer 24/7 emergency response for critical issues that stop business operations. Emergency rates apply outside business hours, but we're available when you need us most.

We use task-oriented pricing - you pay for what we fix, not how long it takes. We quote before we start, so you know exactly what you'll pay. No monthly contracts or hidden fees.
All work includes documentation, follow-up support, and testing to ensure everything works properly. On-site visits in Greater Nashville add a $50 travel fee.
We accept all major credit cards and can work with you on payment arrangements for larger projects. Most services are paid upon completion.

Get Help Now

Local to Greater Nashville? We can dispatch on-site.