Desktop IT Support That Actually Works

Slow laptops, software crashes, and login issues shouldn't stop your business. We fix desktop problems fast—usually within hours, not days.

Local to Greater Nashville? We can dispatch on-site.

Get Desktop Support Now

Common Desktop Issues We Fix

Windows & Mac Problems

Slow startup and performance issues
Blue screen crashes and error messages
Software installation and updates
Driver conflicts and hardware recognition

Software & Application Issues

Microsoft Office crashes and corruption
Email client problems (Outlook, Thunderbird)
Browser issues and security settings
Printing problems and driver issues

Network & Connectivity

WiFi connection drops and slow speeds
VPN setup and troubleshooting
Remote desktop access issues
File sharing and network drives

Security & Maintenance

Antivirus installation and updates
Windows updates and patch management
Disk cleanup and optimization
Backup setup and data recovery

What's Included in Desktop Support

✓ Remote Diagnosis

We connect securely to your computer to identify and fix issues without disrupting your work.

✓ Software Installation

Install, configure, and update business software, drivers, and security tools.

✓ Performance Tuning

Optimize startup times, clear temporary files, and improve overall system speed.

✓ Security Hardening

Set up antivirus, enable firewalls, and configure automatic security updates.

✓ Data Backup Setup

Configure automated backups to protect your important files and documents.

✓ User Training

Quick training on new software or features to help you work more efficiently.

Why SITS vs. Hiring or an MSP?

Cost

Hiring: $60-80k/year + benefits + equipment

MSP: $150-300/month per user + setup fees

SITS: Pay only when you need help. No monthly contracts.

Speed

Hiring: 2-3 months to find, hire, and train

MSP: 24-48 hour response times

SITS: Same-day response, often within hours.

Relief

Hiring: You manage another employee

MSP: Generic solutions, account manager changes

SITS: Personal attention, same technician, documented solutions.

Clear, Task-Oriented Pricing

No mystery hourly rates. We quote before we start, so you know exactly what you'll pay.

Quick Fixes

$95-195

Software installation
Driver updates
Performance optimization
Basic troubleshooting

Complex Issues

$195-395

System crashes and recovery
Network configuration
Security setup
Data migration

All work includes documentation and follow-up support. On-site visits in Greater Nashville add $50 travel fee.

How Desktop Support Works

Tell Us What's Wrong

Describe the issue, and we'll respond with next steps and a clear quote within hours.

We Connect & Diagnose

Secure remote connection lets us see the problem and fix it without disrupting your work.

Problem Solved + Documentation

We fix the issue, test everything works, and document the solution for future reference.

Learn More About Our Process

Industries We Serve

Healthcare & Wellness Home Services Professional Offices

Frequently Asked Questions

How quickly can you help with desktop issues?

Most desktop problems get a same-day response, often within 2-4 hours. Critical issues like system crashes get priority attention.

Is remote desktop support secure?

Yes. We use encrypted connections, follow least-privilege access, and can sign NDAs. You maintain full control and can disconnect anytime.

Do you work on both Windows and Mac?

Absolutely. We support Windows 10/11, macOS, and can help with cross-platform issues like file sharing and software compatibility.

What if you can't fix it remotely?

If remote support isn't enough, we can dispatch on-site in Greater Nashville for an additional $50 travel fee. Most issues are resolved remotely.

Do you provide ongoing maintenance?

We focus on fixing problems when they happen. For ongoing maintenance, we can set up automated updates and monitoring tools.

Get Help Now

Tell us what's going on, and we'll reply with next steps and a clear quote.