(629) 268-3500 
Opening hours: Mon - Sat: 8:00am To 9:00pm
Desktop IT Support That Actually Works
Stop system crashes, software glitches, and network issues from disrupting your business. We fix desktop problems fast, often within hours, not days.
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Desktop Problems We Fix
From slow startups to system crashes, we handle all types of desktop IT issues. Our experienced technicians can diagnose and fix problems quickly and efficiently.
Windows & Mac Problems
Slow startup and performance issues, blue screen crashes and error messages, software installation and updates, driver conflicts and hardware recognition.
Software & Application Issues
Microsoft Office crashes and corruption, email client problems (Outlook, Thunderbird), browser issues and security settings, printing problems and driver issues.
Network & Connectivity
WiFi connection drops and slow speeds, VPN setup and troubleshooting, remote desktop access issues, file sharing and network drives.
Security & Maintenance
Antivirus installation and updates, Windows updates and patch management, disk cleanup and optimization, backup setup and data recovery.
Complete Desktop Support Services
Our comprehensive desktop support includes everything you need to keep your systems running smoothly. From remote diagnosis to user training, we cover all aspects of desktop IT support.
Remote Diagnosis
We connect securely to your computer to identify and fix issues without disrupting your work. Our remote tools allow us to see exactly what's happening on your system.
Software Installation
Install, configure, and update business software, drivers, and security tools. We ensure everything is properly set up and configured for optimal performance.
Performance Tuning
Optimize startup times, clear temporary files, and improve overall system speed. We make your computer run faster and more efficiently.
Security Hardening
Set up antivirus, enable firewalls, and configure automatic security updates. We protect your system from threats and vulnerabilities.
Data Backup Setup
Configure automated backups to protect your important files and documents. Never lose your data again with our reliable backup solutions.
User Training
Quick training on new software or features to help you work more efficiently. We teach you how to use your tools effectively.
Why Strategic IT Services vs. Hiring or an MSP?
Compare the real costs and benefits of different IT support approaches. See why Strategic IT Services offers the best value for your business.
Cost
Hiring: $60-80k/year + benefits + equipment
MSP: $150-300/month per user + setup fees
Strategic IT Services: Pay only when you need help. No monthly contracts.-
Speed
Hiring: 2-3 months to find, hire, and train
MSP: 24-48 hour response times
Strategic IT Services: Same-day response, often within hours. 
Relief
Hiring: You manage another employee
MSP: Generic solutions, account manager changes
Strategic IT Services: Personal attention, same technician, documented solutions.
Clear, Task-Oriented Pricing
No mystery hourly rates. We quote before we start, so you know exactly what you'll pay. All work includes documentation and follow-up support.
Get Quote- Quick Fixes $95-195
- Software installation and updates
- Driver installations and updates
- Performance optimization
- Basic troubleshooting
- Data recovery services
- Network configuration
- Complex Issues $195-395
- Software installation and updates
- Driver installations and updates
- Performance optimization
- Basic troubleshooting
- Data recovery services
- Network configuration
How Desktop Support Works
Our streamlined process ensures quick resolution of your IT issues with minimal disruption to your business operations.
Tell Us What's Wrong
Describe the issue, and we'll respond with next steps and a clear quote within hours.
We Connect & Diagnose
Secure remote connection lets us see the problem and fix it without disrupting your work.
Problem Solved + Documentation
We fix the issue, test everything works, and document the solution for future reference.
Trusted IT Support Across Multiple Industries
We understand the unique technology needs of different industries and provide tailored solutions for each sector.
From healthcare practices requiring HIPAA compliance to professional offices needing reliable systems, we have the expertise to support your industry-specific technology requirements. Our experience spans multiple sectors, ensuring we understand your unique challenges and can provide the most effective solutions.
Get Industry-Specific SupportFrequently Asked Questions
Get answers to common questions about our desktop IT support services. If you don't see your question here, feel free to contact us directly.
Most desktop problems get a same-day response, often within 2-4 hours. Critical issues like system crashes get priority attention.
Absolutely. We support Windows 10/11, macOS, and can help with cross-platform issues like file sharing and software compatibility.
If remote support isn't enough, we can dispatch on-site in Greater Nashville for an additional $50 travel fee. Most issues are resolved remotely.
We focus on fixing problems when they happen. For ongoing maintenance, we can set up automated updates and monitoring tools.
Yes. We use encrypted connections, follow least-privilege access, and can sign NDAs. You maintain full control and can disconnect anytime.
Just describe the problem you're experiencing. We'll ask for specific details during our initial response to provide an accurate quote.
Yes, we provide detailed documentation of all work performed, including what was fixed and any recommendations for preventing future issues.
Ready to fix your desktop issues? Tell us what's happening and we'll respond with next steps and a clear quote.
- Phone
We are available for your IT support needs.
(629) 268-3500 - Service Area
We serve Middle Tennessee Area as well as nationwide remote support. Contact Us
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